Frequently Asked Questions | FAQ

Materials

• Modal & MicroModal: Sourced from the pristine forests of Austria, these regenerated cellulose fibers are the result of innovative technology and nature working hand in hand. Modal is impressively flexible and boasts exceptional moisture absorption. MicroModal, a step up from regular Modal, gives our Wair products their signature lightweight feel and the incredible softness of a "second skin".
• Bamboo Rayon: With sustainability at its core, Bamboo Rayon is a cellulose fiber derived from bamboo. This innovative material is all about breathability and moisture-wicking, offering comfort without compromise.
• Quick-Dry: Meet the future of activewear. Our Quick-Dry fabric features ultra-fine Polyamide that wicks away sweat at rapid speed, keeping you cool and fresh. It's resilient, elastic, and ready for the most strenuous exercise.
• Supima: Supima is not just cotton - it's one of the world's finest cottons. Longer, stronger, and more vibrant, Supima is the gold standard of cotton. It's all about resilience and color retention, providing you with products that last longer and look better.
• Combed Cotton: We've taken cotton and made it better. Combed Cotton is processed with special care, removing impurities and short fibers to leave only the best. The result? A fabric that's softer, stronger, and resistant to pilling.
• Spandex: Engineered by Dupont in 1958, Spandex is a fabric that redefined elasticity. With the ability to expand up to 600%-700% and spring back without losing its shape, Spandex is the secret ingredient for unparalleled comfort and fit.
• Sorona: A groundbreaking fabric made from 37% renewable plant-based ingredients, Sorona delivers unbeatable softness, flexibility, and durability. It's the eco-friendly choice that doesn't compromise on performance.
• Lycra: This synthetic elastic fiber revolutionized the fashion industry by providing unparalleled stretch and recovery. Lycra, a brand of spandex, ensures your Wair products provide a comfortable, contoured fit every time.

Technologies

• "Four Needles Six Lines" technology: This cutting-edge sewing technique ensures flat seams for maximum comfort and prevention of skin irritation. It's just another way we're putting technology to work for your comfort.
• Ezy-off Tag: Say goodbye to annoying tags. With our Ezy-off tag technology, you can easily remove the tag by hand, reducing the risk of skin irritation and potential damage to your Wair products.

Returns & Refunds

• Simplified Returns: If you're not completely satisfied, return any item within 14 days for a full refund.
• Defective Items: Received a defective item? Don’t worry. We’ll ship a new replacement straight to your door, no return needed.
• First Pair Guarantee: Not happy with your first pair of Wair underwear? It's on us. Return, exchange, or get a full refund. Remember, this policy applies to your first order and must be used within 14 days of purchase.
• Refund Processing: Your refund is processed as soon as we receive your return at our warehouse. Once approved, your refund will be credited to your original payment method within 10 business days.

Shipping

• Fast Processing: Your order will be processed and shipped out within 1 to 2 business days. You'll receive a confirmation email once it's on the way.
• Delivery Time: Expect your Wair products to arrive at your doorstep within 7 to 14 days from shipping.
• Return Shipping: If the return is consumerinitiated, shipping fees will be the responsibility of the consumer.

Order Tracking

• Stay Updated: Keep tabs on your order easily. Simply click on “Track Orders” at the bottom bar of the Wair website and enter your order or tracking number for real-time updates.