Frequently Asked Questions | FAQ
Question 1 | How do I wash and care for my Underwairs?
Question about care instructions: cold wash, dry on low heat. For bonus points, make sure the Underwairs aren't inside out before placing in the laundry to avoid other garments catching on others.
Question 2 | Where are Mk1 made?
Underwair Mk1 are made in China and designed in Seattle, WA.
Question 3 | Can I return my Underwairs?
Your first order of any product has a 30 day, no-questions-asked guarantee. It’s hard to convey just how soft and comfortable Mk1 is just by looking at them, and shopping online makes it hard to get the perfect size sometimes. So we wanted to make it easy to try them risk free!
Who started Wair Living?
Jambys was started by two friends from high school,They graduated from university then entered tech industry, one as a software engineer at Senoria, and the other as an analyst at Tesla. While they were trying to get performance on their job, they found the concentration needed for creative minds are prone to distraction. Both of them are worn out by long seating in from the desk and got fustrated with the heat from lower third areas. So they decided to go find something to keep them focused, start from the bottom.
Hence, Wair Living was born. A brand aimed to create the most comfortable environment for creative people, so that we can create more.
Where do you ship to?
We currently ship to all 50 states, and our goal is to sell Unerwair all over the world. If you're not in the states, email us (email@example.com) so we know where to go next. And you'll be, like, the first person in that country with Underwair Mk1s.
Will they come in more colors?
Absolutely. We’re gonna make so many colors, you'll come back to us asking if we can make less colors. Do you have an idea for a color or pattern? Let us know at firstname.lastname@example.org.